7win.game Privacy Policy

This Privacy Policy ("Policy") describes how 7win.game ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the 7win.game website at 7wingame.live and all associated services (collectively, the "Platform").

7win.game is committed to protecting the privacy and security of your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on 7win.game, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

7win.game collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

7win.game collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from accredited KYC/AML service providers, fraud-prevention signals from payment processors, and publicly available information where permitted by law.

7win.game uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your 7win.game player account, including verifying your identity and age (21+) as required by Philippine law.
• Transaction Processing: To process deposits and withdrawals in Philippine Peso (PHP / ₱) via GCash, Maya, debit card, and bank transfer.
• Legal & Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act (RA 10173), and other applicable Philippine laws.
• Responsible Gaming: To monitor gaming activity, enforce self-exclusion requests, apply deposit and loss limits, and identify players who may need support.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited conduct.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform Improvement: To analyze usage patterns, fix bugs, and develop new features that improve your experience on 7win.game.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have consented to receive such communications. You may opt out at any time.

Under the Philippine Data Privacy Act (RA 10173), 7win.game processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver the gaming service.
• Legal Obligation: Processing required to comply with Philippine laws, including PAGCOR regulations, AMLA obligations, and NPC directives.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7win.game does not sell, rent, or trade your personal data to third-party marketers. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the Platform, including KYC/identity verification providers, payment processors (GCash, Maya, banks), cloud hosting providers, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable law.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 7win.game's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7win.game uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where errors occur, and how we can improve. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For more information, refer to your browser's help documentation.

7win.game retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your account's active status plus five (5) years after account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC / Verification Documents: Retained for five (5) years after account closure or the last transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

7win.game implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest, including financial information and identity documents, is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to authorized 7win.game personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA) to prevent unauthorized access.
• Penetration Testing: Our systems undergo regular security assessments and penetration testing by independent security professionals.
• Incident Response: In the event of a personal data breach that poses a risk to your rights, 7win.game will notify the National Privacy Commission and affected players within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act.

Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by 7win.game:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13 below. We will respond to all verified requests within fifteen (15) business days.

7win.game is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the incident as required by applicable law. If you believe a minor has registered on 7win.game, please contact us immediately at the details provided in Section 13.

7win.game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the 7win.game website

We aim to acknowledge all privacy-related requests within forty-eight (48) hours and to resolve them within fifteen (15) business days. For complex requests, we may require up to thirty (30) days and will notify you of any extension.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) through their official channels.